Category Archive: My Account

Changing the account owner details

You are able to change the details for the owner of your hosting account easily and thus keep them updated at any time, or transfer the ownership over to another person. In order to change these details, you need to go to My Account > Update Contact Info > Change Contact Details. There you will …

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Can I change my login name (username) for the control panel?

When you sign up for your hosting account you are asked to choose a username. Once you complete the order process, the username is saved in our system and it could not be changed later. The main reason for this is that the username is used as the main ID value in our system. A …

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Changing the control panel (CP) password

The login password for your Control Panel, unlike the username (login name), could be changed at any time. To change the password, navigate to My Account -> Update Contact Info -> Change Password – this is where you can set a new password. To change the password, you must know the current one. If you …

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What are the recurring contracts and can I cancel or modify the terms?

If you use Paypal or American Express as a payment method, you have the option to setup a recurring payment. We will automatically charge you for the renewal of your hosting plan or domain name, so that you would not worry that you may miss the expiration date and your websites will go offline. Here …

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How to Activate a recurring contract?

When you cancel a contract its status turns from “Active” to “Scheduled for cancellation”. Until the contract is canceled (within 24 hours) you will be able to activate it again. To do so, please click on the “Activate” link in the “Next Charge” column that corresponds to the contract’s Profile ID. Note that you cannot …

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